Refund Policy

Energy Toolbase Software Inc

Refund Policy

Last Updated: August 11, 2020. To see prior version, click here.

Free Trial Period
Energy Toolbase offers free trial periods to new subscribers that select a single user subscription. The trial period begins immediately upon account activation. The free trial period only applies to new customers and does not apply to existing customers that have a subscription plan. We will also not honor a free trial period for customers who were once paying subscribers, cancelled, and then decided to re-instate their subscription to Energy Toolbase software service.

At any time during the free trial period, a subscriber (customer) can cancel their account and will not be billed. Energy Toolbase does ask for credit card information to sign up for the free trial period. If you forget to cancel within the free trial period, your account WILL BE CHARGED. You have the option of paying monthly or receiving a discount by paying for a full year of service upfront.

Billing, Cancellation, and Refund Policies
We charge and collect in advance for use of the Energy Toolbase software service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information during or after the free trial, Energy Toolbase LLC will begin billing the customer upon the expiration of their free trial period, or immediately if a free trial does not apply. Your billing cycle runs thereafter until cancelled. All subscriptions monthly, yearly, or any other term renew automatically on the day of the expiration until officially cancelled in writing. Customers can cancel anytime by calling (866) 303-7786 or emailing us at contact[at]energytoolbase[dot]com. Customers will receive an email from us confirming that their subscription to the Energy Toolbase software service has been cancelled.

Important: No refunds or credits for partial months, or years of service will be refunded to a customer upon cancellation.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties. The fees that we charge for the monthly, or yearly software services exclude taxes, phone, and internet access charges, as well as other data transmission charges. Any currency exchange settlements are based on the customer’s agreement with the payment method provider. To be clear: these taxes and charges are the customer’s responsibility.

To sign up for a monthly, or yearly subscription plan to Energy Toolbase software service, the customer must provide us with a valid credit card as a condition to subscribing to the software service. Furthermore, we reserve the right to change or modify its fee structure and introduce new charges with at least 15 days prior notice to the customer.

Customers have the ability to upgrade or downgrade their subscription plan at any time. The upgrade or downgrade will take effect no later than the next billing cycle. If we can accommodate an upgrade sooner, we will bill you pro-rata. The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle. With regards to downgrades on a subscription, we do not issue refunds or credits for partial months of software service.

Contact Us
If you have any questions about this Refund Policy, please contact us at (866) 303-7786.