Download Free (.pdf)Refund Guidelines
1. FREE TRIAL PERIOD
Energy Toolbase Software, Inc., in its sole discretion, offers free trial periods to subscribers or subscriber groups from time to time. At any time during the free trial period, a subscriber (customer) can cancel their account and will not be billed.
2. BILLING, CANCELLATION, AND REFUND POLICIES
We charge and collect in advance for use of the Energy Toolbase software service via a quotation, purchase order, invoice, and acceptance process. All services rendered are non-refundable. Energy Toolbase will begin billing the customer following their full account activation via the quotation process. The billing cycle runs thereafter until cancelled. All subscriptions renew automatically on the day of expiration until officially cancelled in writing. Customers can cancel anytime by calling (866) 303-7786 or emailing us at contact@energytoolbase.com. Customers will receive an email from us confirming that their subscription to the Energy Toolbase software service has been cancelled.
Important: No refunds or credits for partial years of service will be refunded to a customer upon cancellation.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties. The fees that we charge for the software services exclude taxes, phone, and internet access charges, as well as other data transmission charges. Any currency exchange settlements are based on the customer’s agreement with the payment method provider. To be clear: these taxes and charges are the customer’s responsibility.
Energy Toolbase reserves the right to change or modify our fee structure and introduce new charges with reasonable prior notice to the customer.
Customers can upgrade their subscription plan at any time. The upgrade will take effect immediately following the same quotation, purchase order, invoice, and acceptance process. If this process is completed and the account is fully activated prior to the next billing cycle, we will bill you pro rata according to the terms outlined in the quote including the upgrade. With regards to downgrading a subscription, we do not issue refunds or credits for partial months of software service, and your downgraded subscription fee will only go into effect upon the date of renewal.
3. CONTACT US
If you have any questions about this Refund Policy, please contact us at (866) 303-7786.